Privacy Policy
Last updated: 16 December 2024 | NZ Privacy Act 2020 Compliant
Introduction
Legacy EPT Ltd (legacyept.nz) is committed to protecting your privacy and complying with the Privacy Act 2020. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. We take your privacy seriously and are dedicated to being transparent about our practices.
1. Personal Information Collected
We collect personal information from you in various ways to provide our premium transport and booking services. This may include:
- Names and contact details (email, phone number, address)
- Booking data (pickup/drop-off locations, travel dates and times, passenger information)
- Billing and payment information
- Corporate account information
- IP addresses and cookie data from website usage
- Communications with our team and service feedback
2. Purpose of Collection
We collect your personal information to:
- Provide luxury transport, bookings, transfers, and touring services
- Process and confirm your bookings
- Manage payments and billing
- Communicate about your service and answer inquiries
- Improve our services and website
- Comply with legal and regulatory obligations
3. How Information is Collected
Direct Collection: Information is collected directly from you through website forms, booking requests, contact forms, and communications with our team.
Indirect Collection: We may collect information indirectly through cookies and analytics (as permitted under the Privacy Act 2020, including IPP3A from 1 May 2026).
4. Use and Disclosure of Information
Internal Use: Your information is used internally to manage your bookings, deliver services, and improve our operations.
Service Providers: We may share necessary information with our drivers, partners, and service providers to deliver your transport service. These parties are bound by confidentiality agreements.
No Sales: We do not sell, trade, or otherwise transfer your personal information to third parties for marketing or commercial purposes without your explicit consent.
5. Storage, Security & Retention
Secure Storage: Your personal information is stored securely in New Zealand using industry-standard security measures.
Data Protection: We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
Retention: We retain your information only for as long as necessary to provide our services and comply with legal obligations. Information is securely deleted when no longer needed.
Server & Infrastructure Security: Legacy EPT Ltd has a comprehensive security policy agreement in place with Nexus/Slipstream for the storage, maintenance, and protection of our servers and data infrastructure. This agreement ensures that all data is managed to the highest security standards with regular monitoring, backup systems, and disaster recovery protocols.
6. Your Privacy Rights
Under the Privacy Act 2020, you have the right to:
- Access your personal information held by us
- Request correction of any inaccurate information
- Request deletion of your information in certain circumstances
- Lodge a complaint with us or the Privacy Commissioner if you believe your rights have been breached
To exercise any of these rights, please contact us using the details below.
7. Payment Processing
Secure Payment Processing: For credit card payments, Legacy EPT Ltd uses Stripe, an approved and industry-leading payment processor.
No Credit Card Storage: Legacy EPT Ltd does not store, retain, or have access to credit card details in any format. All payment card information is processed and securely held directly by Stripe in accordance with PCI-DSS compliance standards.
Your payment information is encrypted and protected at the highest security levels. For more information about how Stripe handles your payment data, please visit their privacy policy.
8. Cookies and Website Tracking
Analytics Only: We use cookies and website analytics to understand how visitors use our site and to improve functionality and user experience.
No Advertising Tracking: We do not use cookies for advertising or third-party tracking purposes.
You can manage your cookie preferences through your browser settings at any time.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted to our website with the updated date. Your continued use of our services following any changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or how to exercise your privacy rights, please contact us:
Legacy EPT Ltd
Email: bookings@legacyept.nz
Phone: 092732953
You may also lodge a complaint with the Privacy Commissioner if you believe we have not handled your personal information in accordance with the Privacy Act 2020.